Refund policy

06/06/25

Thank you for shopping with us. We hope you are happy with your purchase. However if you are not completely satisfied with your purchase for any reason, you may return it to us based on the conditions below.  We will be happy to refund or exchange any item in a saleable condition, within 14 days of receipt.  Refunds will be credited to you via the original method of payment.

Damaged items must be reported within 48 hours of delivery for damaged items. Please include photos.

Faulty or incomplete goods must be reported within 72 hours.

Incorrect Items notify us within 72 hours if you receive the wrong item.

Unwanted Items Inform us within 14 days if you wish to return an unwanted item.

Returns Process

If you wish to return an item for a refund or exchange of a damaged or faulty item, please email info@cosyfound.co.uk within 48 hours of delivery. Include photos and state why you would like to return the item. We will then provide you with the return address.

To be eligible for a return, your item must be in the same condition that you received it and returned ‘as new’ for a refund or exchange.  Any items which have been worn, washed or do not have all labels and tickets intact and attached will not be accepted for a refund or exchange, unless faulty. Package the unopened, unworn and unused item(s) and send it back to the address provided by us. Please include the original receipt or proof of purchase with your return.  Items sent back to us without first requesting a return will not be accepted.

We strongly recommend using a trackable delivery service with proof of postage, otherwise your return may not be accepted or processed. You will be responsible for paying the cost of returning the item and postage & packing charges will apply for all exchanges.

If you have received a faulty item or the wrong item has been delivered, please get in touch within 72 hours of receipt. We will do all we can to resolve the matter as quickly as possible.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cosyfound.co.uk.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item. Please contact us via email to arrange a refund or exchange. 

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

We do not offer refunds or exchanges on sale items, except in the case of faulty products.

Contact Us

If you have any questions concerning our return policy or any other issues, please contact us at: info@cosyfound.co.uk